Our Customers

Earning and keeping the trust.

Our commitment to our customers drives everything we do. We partner with them to build better products today for a better future tomorrow.

"Building Futures means offering responsibly produced, value-added products today while driving innovation on what’s next for buildings that are safe, healthy and cost-efficient to build and run. Our knowledge depth and broad offering of products for the sustainable building materials market give our customers a huge strategic advantage.”

John Mixson, VP, Sales and Marketing

A source of knowledge, performance and value

Materials, codes, standards and design trends are changing all the time. We see Building Futures as our way to create value for our customers while doing the right thing as a business. What does that mean? It means staying true to our core values no matter what. It is how we earn and keep the trust of the partners we rely on to continue a path of sustainable growth.

Service above and beyond the call

A customer was impacted by a nationwide trucking shortage preventing materials from reaching a critical job site. Associates at our Belcamp, Maryland plant answered the call by using a caravan of their personal vehicles to get product to the site.

Responding to customers and communities impacted by extreme weather

Associates in Louisiana and South Carolina provided natural disaster assistance alongside a national retail customer when hurricanes and floods hit the area. Our associates mobilized to help customers meet the needs of people in a time of crisis. We are prepared for future needs with an agile distribution network, committed associates and deep bench of products with resilient performance characteristics, including PURPLE® moisture-, mold- and mildew-resistant drywall.

Customers come first—every day

Raise your expectations, because at the Customer Service Center, customer satisfaction is guaranteed. The knowledgeable customer account specialists at our centralized customer service center give our customers the personal attention they deserve when they place orders and schedule deliveries.

Whatever stage a customer’s project is in, our 1-800-NATIONAL® technical experts are here to provide support. If a customer has questions about products, specifications and building codes, the experts have answers. Whether one is wondering about levels of finish, sustainability documentation or the difference between abuse- and impact-resistant gypsum board, they are here. Our experts can review a customer’s drawings, assist with installation issues or product applications.